Refund policy

At Ethereal, we want you to feel completely confident in your purchase. That's why we offer a 90-day return policy, giving you 90 days from the date of delivery to request a return.

To be eligible, your item must be in the same condition you received it - unworn, unused, in its original packaging, and accompanied by a receipt or proof of purchase.

To start a return, please email us at info@etherealjewels.com.co. If your return is accepted, we will send you a prepaid return shipping label and instructions on how to send your item back. Please note: returns sent without prior approval will not be accepted.

For any questions, our support team is available at info@etherealjewels.com.co

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged or incorrect, contact us immediately so we can make it right. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The quickest way to receive your desired item is to return the original and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you of the outcome, If approved, your refund will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 14 days has passed since your return was approved, please contact us at info@etherealjewels.com.co

Our Promise

At Ethereal, we are committed to offering luxury piercing jewellery crafted from certified 14K Solid Gold or 925 Sterling Silver, all professionally approved by our experienced Australian body piercer.

Each piece is hypoallergenic and guaranteed not to cause irritation, allergic reaction or leave any green residue on your skin, ever.

If you accidentally order the wrong size, we will cover the return shipping and send you the correct size at no extra cost.

We believe in our craftsmanship, which is why every purchase is backed by a risk-free 90-day money-back guarantee. If your not completely in love with your jewellery, we will cover the return shipping and issue a full refund.

If your experience is anything less than exceptional. we will do whatever it takes to ensure you are 100% satisfied.

Need Help?

For assistance, you are welcome to contact our founder and professional body piercer, Jessica, directly on 0492 019 705, or email info@etherealjewels.com.co. Our support team is available 24/7 to assist you.